Enterprise Customer Success Manager — Remote, Stock Options

Alpaca

United States

Remote

MXN 1,532,000 - 2,043,000

Full time

14 days+

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Benefits offered by this job

Stock options

Health benefits

Home-office setup (USD 500)

Job summary

Alpaca is seeking a Customer Success Manager to drive post-signature success for B2B clients, including onboarding, activation, expansion, and renewal. You will be the main liaison, maintaining relationships and guiding executives on platform outcomes from our US-based operations.

This remote role requires 4–6 years of customer success experience, familiarity with SaaS and APIs, and FinTech broker-dealer insight. You will collaborate with Product, Sales, and Broker-Dealer teams to propel growth.

Qualifications

4–6 years of experience in a customer success role
Comfortable working US hours (ET) in a remote setup
Understanding of SaaS and APIs
FinTech experience, broker-dealer exposure
Experience collaborating with both large and small companies
Ability to work remotely and self-manage time

Responsibilities

Own the full customer lifecycle post-signature, including onboarding, activation, expansion, and renewal
Act as primary contact for B2B/enterprise customers and build strong relationships
Manage escalations with a focus on customer empathy
Forecast growth with partners and monitor progress toward shared goals
Drive adoption of Alpaca features among live partners
Deliver QBRs and executive reports aligning customer goals with platform outcomes