Remote Customer Success Partner — Growth & Retention

Vontier; Carson City (NV); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

PTO 120 hours

13 paid holidays

Floating holidays

Sick leave

Job summary

Teletrac Navman is seeking a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business in the United States. You will partner with Sales, Support, Services, Finance, and Product to ensure customers realize measurable ROI from their investment.

The role owns the lifecycle from onboarding through renewal, manages health metrics, prevents churn, and identifies expansion opportunities with upsell and cross-sell while aligning to customer goals.

Qualifications

• Preferred degree in administration, systems, or accounting fields.
• 3+ years' experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Skills

B2B Customer Success

SaaS experience

Account management

Sales collaboration

Churn Zero

Education

Bachelor's degree in administration, systems, or accounting

3+ years in B2B Customer Success or related role

Tools

SAP

Salesforce

ChurnZero

Job description

Teletrac Navman is seeking a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business in the United States. You will partner with Sales, Support, Services, Finance, and Product to ensure customers realize measurable ROI from their investment.

The role owns the lifecycle from onboarding through renewal, manages health metrics, prevents churn, and identifies expansion opportunities with upsell and cross-sell while aligning to customer goals.