Customer Success Specialist (Fully Remote)

Auctria; United States; Remoto; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.

Support users via email, chat, and occasional calls; troubleshoot and resolve issues quickly and professionally; help improve internal processes as part of a fully remote team, collaborating with colleagues across time zones.

Competenze

• Customer support experience with email, chat, and Zoom.
• Tech-savvy with strong communication skills.
• Comfortable with Excel, basic web design, and remote work.

Mansioni

• Support users via email, chat, and occasional calls.
• Troubleshoot and resolve issues quickly and professionally.
• Help improve internal processes and collaborate with a fully remote team.

Conoscenze

Customer support experience

Communication skills

Tech-savvy

Strumenti

Excel

Zoom

Email

Chat

Web design basics

Descrizione del lavoro

• Support users via email, chat, and occasional calls
• Troubleshoot and resolve issues quickly and professionally
• Help improve internal processes and collaborate with a fully remote team

What You Bring:

• Customer support experience with email, chat, and Zoom
• Tech-savvy with strong communication skills
• Comfortable with Excel, basic web design, and remote work

Schedule & Requirements:

• Choose between 4 x 10-hour days or 5 x 8-hour days
• Must live in the Pacific time zone and be eligible to work in Canada
• Nonprofit fundraising event experience is a bonus

Auctria

Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.