Remote Customer Success Specialist

Renterra Inc.; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Inclusive team culture

Job summary

Renterra Inc. is hiring a Customer Success Associate to join our remote team in the United States. You will be the main contact for customers, ensuring they gain value from our SaaS platform and guiding their path to success.

The role supports the Customer Success department in a dynamic startup environment. You will draft helpful Helpdesk articles, gather product feedback, and collaborate with sales, marketing, and product teams to improve the customer experience.

Qualifications

• 1-2+ years of experience in a customer success role, ideally at a SaaS company.
• Exceptional communication and relationship-building skills.
• Proven ability to manage customer expectations and turn potential issues into wins.
• Ability to work autonomously and make key decisions on the fly.
• Experience building out articles for a knowledge base or Helpdesk.
• Must be willing to work from 9AM - 5PM PT M-F.
• Understanding of the equipment rental industry is a plus.
• Understanding of QuickBooks Online is a plus.

Responsibilities

• Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns.
• Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions.
• Feedback Collection: Gather and relay customer feedback to the product development team for improvements.
• Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights.

Skills

Customer success

Communication skills

Relationship building

Tools

QuickBooks Online

Job description

Renterra Inc. is hiring a Customer Success Associate to join our remote team in the United States. You will be the main contact for customers, ensuring they gain value from our SaaS platform and guiding their path to success.

The role supports the Customer Success department in a dynamic startup environment. You will draft helpful Helpdesk articles, gather product feedback, and collaborate with sales, marketing, and product teams to improve the customer experience.