Customer Success Manager

Renterra; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary with equity options

Health, dental, and vision insurance + 401(k)

An inclusive team culture

Opportunities for professional growth

Job summary

A dynamic tech company in the United States is seeking a Customer Success Manager to enhance customer relationships. This role involves leading onboarding for strategic accounts and developing a deep understanding of customer objectives. The ideal candidate has over 4 years of experience in customer success or account management, preferably in SaaS. The position offers a competitive salary, remote options, and opportunities for professional growth.

Qualifications

• 4+ years of experience in a customer success or account management role, ideally in SaaS.
• Strong communication and relationship-building skills.
• Experience managing onboarding for large/strategic accounts is a plus.
• Experience onboarding or success for large/strategic accounts is a plus.
• Advanced proficiency in spreadsheets for onboarding large data sets.

Responsibilities

• Lead onboarding for new customers, ensuring smooth adoption and long-term success.
• Develop a deep understanding of customers’ business objectives.
• Collect and synthesize customer feedback to influence product development.
• Proactively identify and address potential issues, collaborating cross-functionally to resolve them.
• Monitor customer health metrics and implement action plans to improve retention and satisfaction.
• Manage renewals and identify upsell and cross-sell opportunities.
• Contribute to the evolution of our customer success processes and best practices as we scale.

Skills

Customer success management

Relationship-building

Data management in spreadsheets

Communication

Data analysis

Tools

Excel/Google Sheets

Job description

Overview

Our mission at Renterra is to modernize the $100B+ heavy equipment rental industry. We’ve built an end-to-end platform that transforms how rental companies run their businesses. We are a fast-growing, venture-backed company with an amazing product and a passionate customer base. As we continue to expand, we’re looking for a dynamic and proactive Customer Success Manager to join our team and help take our customer relationships to the next level.

Responsibilities

• Lead onboarding for new customers, including large and strategic accounts, ensuring smooth adoption and long-term success
• Develop a deep understanding of customers’ business objectives and become a trusted advisor
• Collect and synthesize customer feedback to share with the product team, influencing future development
• Proactively identify and address potential issues, collaborating cross-functionally to resolve them
• Monitor customer health metrics and implement action plans to improve retention and satisfaction
• Manage renewals and identify upsell and cross-sell opportunities
• Contribute to the evolution of our customer success processes and best practices as we scale

Qualifications

• 4+ years of experience in a customer success or account management role, ideally in SaaS
• Strong communication and relationship-building skills
• Proven track record of managing customer expectations and turning challenges into wins
• Experience managing onboarding or success for large/strategic accounts is a plus
• Advanced proficiency in spreadsheets (Excel or Google Sheets) for managing and organizing large data sets during onboarding
• Knowledge of the equipment rental industry is a plus

What We Offer

• Competitive salary with equity options
• Health, dental, and vision insurance + 401(k)
• Remote / work-from-home options
• An inclusive and supportive team culture
• Opportunities for professional growth and advancement
• The chance to make a meaningful impact on our business and our customers’ success

If you’re passionate about building strong customer relationships and helping businesses succeed with modern software, we’d love to hear from you. We encourage individuals of all backgrounds and experiences to apply — we believe a diverse team drives innovation.

Renterra is an Equal Opportunity Employer.