Customer Success Associate

Renterra Inc.; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Inclusive team culture

Job summary

Renterra Inc. is hiring a Customer Success Associate to join our remote team in the United States. You will be the main contact for customers, ensuring they gain value from our SaaS platform and guiding their path to success.

The role supports the Customer Success department in a dynamic startup environment. You will draft helpful Helpdesk articles, gather product feedback, and collaborate with sales, marketing, and product teams to improve the customer experience.

Qualifications

• 1-2+ years of experience in a customer success role, ideally at a SaaS company.
• Exceptional communication and relationship-building skills.
• Proven ability to manage customer expectations and turn potential issues into wins.
• Ability to work autonomously and make key decisions on the fly.
• Experience building out articles for a knowledge base or Helpdesk.
• Must be willing to work from 9AM - 5PM PT M-F.
• Understanding of the equipment rental industry is a plus.
• Understanding of QuickBooks Online is a plus.

Responsibilities

• Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns.
• Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions.
• Feedback Collection: Gather and relay customer feedback to the product development team for improvements.
• Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights.

Skills

Customer success

Communication skills

Relationship building

Tools

QuickBooks Online

Job description

Help Us Build What the Industry Deserves

Renterra is on a mission to transform how equipment rental businesses run, and we’re looking for smart, motivated people to help us do it. Our platform is built in partnership with rental experts, and our team moves fast to deliver software that makes a real impact.

Whether you're an engineer, designer, marketer, or operator, you’ll have the opportunity to shape the tools used by rental teams every day.

The Chance to Make a Visible Impact, Fast

Open roles

Customer Success Associate

Remote

Employment Type

Full time

Remote

Department

Customer Success

Compensation

About Us:

Our mission at Renterra is to modernize the $100B+ equipment rental industry. Tactically, we are building an end-to-end platform that will massively improve the way rental companies run their businesses.

Renterra is a Series A–backed, venture-funded SaaS company serving hundreds of rental businesses across the U.S. and Canada. As we scale, customer success is a core pillar of our growth strategy and getting customers live, confident, and successful quickly is critical to everything we do.

Job Description:

Must be willing to work from 9AM - 5PM PT M-F

As a Customer Success Associate, you will play a critical role in shaping our company's customer experience. You will be a key point of contact for our customers, ensuring they derive maximum value from our product and guiding them on their journey to success. This is a unique opportunity to join a startup at a critical growth stage and help us build a world-class customer success operation from the ground up.

Key Responsibilities:

Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns.

Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions.

Feedback Collection: Gather and relay customer feedback to the product development team for improvements.

Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights.

Qualifications:

1-2+ years of experience in a customer success role, ideally at a SaaS company

Exceptional communication and relationship-building skills

Proven ability to manage customer expectations and turn potential issues into wins

Ability to work autonomously and make key decisions on the fly

Experience building out articles for a knowledge base or Helpdesk

Must be willing to work from 9AM - 5PM PT M-F

Understanding of the equipment rental industry is a plus

Understanding of QuickBooks Online is a plus

What We Offer:

Competitive compensation

Health, dental, and vision insurance

An inclusive and supportive team culture

Opportunities for professional growth and advancement

The chance to make a meaningful impact on our business and in our customers' lives

This is a unique opportunity to join an early-stage startup and make a significant impact on its growth trajectory. If you are passionate about revolutionizing an industry that needs a modern software offering and building relationships with customers, we would love to hear from you.

We encourage individuals of all backgrounds and experiences to apply as we believe a diverse team can drive innovation.

Renterra is an Equal Opportunity Employer.

Compensation Range: $50K