Customer Success Associate

Renterra Inc.; Chicago (IL); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Inclusive team culture

Growth opportunities

Meaningful impact

Job summary

Renterra Inc. in Chicago seeks a Customer Success Associate to ensure customers derive maximum value from our SaaS platform and guide them on their path to success.

You will be the main point of contact for post-sale inquiries, create helpful knowledge base articles, collect feedback for product improvements, and collaborate with sales, marketing, and product teams. This is an opportunity to join an early-stage startup at a growth phase with competitive pay and benefits.

Qualifications

• 1-2+ years of experience in a customer success role, ideally at a SaaS company
• Exceptional communication and relationship-building skills
• Proven ability to manage customer expectations and turn potential issues into wins
• Ability to work autonomously and make key decisions on the fly
• Experience building out articles for a knowledge base or Helpdesk
• Must be willing to work from 9AM - 5PM PT M-F
• Understanding of the equipment rental industry is a plus
• Understanding of QuickBooks Online is a plus

Responsibilities

• Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns
• Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions
• Feedback Collection: Gather and relay customer feedback to the product development team for improvements
• Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights

Skills

Customer success

Communication skills

Relationship-building

Autonomous work

Decision-making

Helpdesk articles

QuickBooks Online

Equipment rental knowledge

Job description

About Us:

Our mission at Renterra is to modernize the $100B+ equipment rental industry. Tactically, we are building an end-to-end platform that will massively improve the way rental companies run their businesses.

Renterra is a Series A–backed, venture-funded SaaS company serving hundreds of rental businesses across the U.S. and Canada. As we scale, customer success is a core pillar of our growth strategy and getting customers live, confident, and successful quickly is critical to everything we do.

Job Description:

As a Customer Success Associate, you will play a critical role in shaping our company's customer experience. You will be a key point of contact for our customers, ensuring they derive maximum value from our product and guiding them on their journey to success. This is a unique opportunity to join a startup at a critical growth stage and help us build a world-class customer success operation from the ground up.

Key Responsibilities:

• Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns.
• Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions.
• Feedback Collection: Gather and relay customer feedback to the product development team for improvements.
• Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights.

Qualifications:

• 1-2+ years of experience in a customer success role, ideally at a SaaS company
• Exceptional communication and relationship-building skills
• Proven ability to manage customer expectations and turn potential issues into wins
• Ability to work autonomously and make key decisions on the fly
• Experience building out articles for a knowledge base or Helpdesk
• Must be willing to work from 9AM - 5PM PT M-F
• Understanding of the equipment rental industry is a plus
• Understanding of QuickBooks Online is a plus

What We Offer:

• Competitive compensation
• Health, dental, and vision insurance
• An inclusive and supportive team culture
• Opportunities for professional growth and advancement
• The chance to make a meaningful impact on our business and in our customers' lives

This is a unique opportunity to join an early-stage startup and make a significant impact on its growth trajectory. If you are passionate about revolutionizing an industry that needs a modern software offering and building relationships with customers, we would love to hear from you.

We encourage individuals of all backgrounds and experiences to apply as we believe a diverse team can drive innovation.

Renterra is an Equal Opportunity Employer.