Remote Customer Success Representative

BlueOptima; United States; Hybrid; USD 66,000 - 93,000; Full time

Benefits offered by this job

Work from home equipment allowance

Flexible remote work – 2 days per week

Cycle to work scheme

Pet friendly office

Paid maternity/paternity leave

Stay connected on LinkedIn

Job summary

BlueOptima is seeking a seasoned Technical Trainer to lead training and onboarding for our enterprise clients. You will deliver impactful sessions tailored to Developers, Team Leads, and executives, working with PMM and CSM teams to ensure material stays aligned with product updates and market needs.

The role emphasizes a strong STEM background, SDLC knowledge, and the ability to measure training effectiveness.

Qualifications

• 3–4 years of experience delivering technical training for B2B clients in UK/EMEA/USA.
• STEM background with understanding of Software Development Life Cycle (SDLC).
• Experience using analytics to measure training impact and program improvements.

Responsibilities

• Deliver and tailor technical training sessions for enterprise clients.
• Design and maintain a comprehensive training content library (guides, modules, video tutorials).
• Collaborate with PMM and CSM teams to align training with product updates and customer needs.
• Monitor onboarding impact on engagement, usage, and retention and adjust approaches.

Skills

Public speaking

Curriculum design

Client training

SDLC knowledge

Project management

Education

STEM degree

Tools

LMS platforms

Analytics tools

Training platforms

Job description

s tools into their day-to-day operations. Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams. and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.). Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users. Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers. Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education. Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required. Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends. Monitor and assess the onboarding process s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn. Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data. Proficient in English, with outstanding written and verbal communication skills. Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA. Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers. STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC). Technical Training Expertise: Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery. Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams. Additional Languages: Proficiency in other languages is a plus. Experience using analytics tools to measure training impact and derive insights for program improvements. Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products. Knowledge of LMS platforms to structure training modules and assessments. Global team with a creative, innovative and welcoming mindset. Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success. Freedom to create your own success story in a high performance environment. Training programs and Personal Development Plans for each employee 32 days of holidays (including bank holidays) Work from Home Equipment allowance Flexible Work from Home - 2 days remote a week Flexible Work from Long Distance - 4 weeks a year 12 Weeks Paid Maternity and Paternity Leave Pet friendly office Sponsored Learning Opportunities Cycle2work scheme Annual Leave purchase (up to 5 extra days) Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities! BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world s largest organisations, including nine of the world s top twelve Universal Banks. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. Salary : £50-70K (depending on experience) We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima