Technical Trainer

StreetLight; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a Technical Trainer to design and deliver engaging training experiences for customers. This role involves collaborating with various teams to create effective instructional content and ensuring a smooth user experience with their products. The ideal candidate has a strong background in instructional design and a customer-first mindset. Benefits include comprehensive health coverage, a 401k plan, and generous vacation days.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Maternity Leave

Paid Paternity Leave

Tuition Assistance

Disability Insurance

Qualifications

• Experience developing instructional content for enterprise software.
• Strong interest in customer and user experience.

Responsibilities

• Develop and deliver live and online training programs.
• Create clear, engaging instructional content.
• Manage logistics and performance analytics for training sessions.

Skills

Instructional Design

Content Development

Customer Experience

Technical Training

Education

Bachelor's Degree

Tools

LMS Platforms

Salesforce

Camtasia

HTML5

Job description

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This range is provided by StreetLight. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $130,000.00/yr

At StreetLight, we’re on a mission to help our customers make smarter transportation decisions — and we need a Technical Trainer who can bring that mission to life! We're looking for someone who can design, develop, and deliver top-notch training experiences, both online and in person, to ensure our customers feel confident and empowered when using our products.

If you have a strong background in instructional design for enterprise software and love creating learning experiences that are engaging, accessible, and effective, this role is for you! You'll collaborate with teams across the company to craft content tailored for different audiences, deliver training sessions, and continuously refine our instructional strategies.

What You'll Do

• Develop and deliver live and online training programs to help customers get the most out of StreetLight products and solutions.
• Partner with teams across the company to create clear, engaging instructional content.
• Ensure effective content use and reuse from or within other areas, such as product marketing, customer support, training, and information development.
• Contribute to the evolution of instructional strategies and approaches, design patterns, and standards and best practices.
• Manage logistics, scheduling, and performance analytics for training sessions.

What You Bring

• Experience developing instructional content for enterprise software, specifically for data analysis products.
• Comfort developing and delivering instructional content for technical audiences, including developers.
• Experience rolling out and delivering programs, including process and technical training.
• Strong content development skills and familiarity with related tools and technologies.
• Strong interest in the customer and user experience and instructional design.
• A focus on quality and detail within a fast-paced environment.
• A customer-first mindset—ensuring our users have a smooth and informative learning experience.
• The ability to develop and maintain standards, guidelines, and design systems.
• The ability to meet deadlines, work within multiple delivery tracks, and juggle multiple projects at once.

Preferred Skills

• Experience with LMS platforms, Vimeo, Camtasia, WalkMe, and Salesforce
• Familiarity with transportation data and the transportation industry
• Knowledge of web development, HTML5 (HTML/CSS/JS) is a plus
• Knowledge of WalkMe and Paligo is a plus
• Knowledge of Design Thinking is a plus
• Understanding of accessibility standards and WCAG compliance is a plus

Jacobs’ health and welfare benefits are designed to invest in you and in the things you care about. Your health. Your well-being. Your security. Your future. Eligible employees and their dependents may elect medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, and, if eligible, a deferred compensation plan and Executive Deferral Plan. Employees will also receive 17 days of vacation per year, seven paid holidays, plus floating holidays and caregiver leave. Hired applicants will be able to purchase company stock and have the opportunity to receive a performance discretionary bonus.

The base salary range for this position is $90,000.00 to $130,000.00. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Design, and Strategy/Planning

• Industries

  Software Development, Transportation Programs, and Data Infrastructure and Analytics

Referrals increase your chances of interviewing at StreetLight by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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