Remote Customer Success Pro: Drive Adoption & Growth

Vontier Corporation; La Vergne (TN); À distance; USD 60 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health and wellness benefits

401(k) with company match

Paid time off and holidays

Résumé du poste

Teletrac Navman, a Vontier company, is seeking a Customer Success Specialist to drive engagement, retention, and revenue across an assigned book of business in the United States. You will guide onboarding to renewal, ensuring customers realize value and ROI, while partnering with Sales, Support, Services, Finance, and Product teams for a seamless experience.

The role emphasizes proactive health management, churn prevention, and expansion opportunities through upsell and cross-sell, in a remote

Qualifications

• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsabilités

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Connaissances

Account management

Customer success

SaaS

Salesforce

SAP

Churn Zero

Project management

Formation

Bachelor-level degree in administration, systems, or accounting

Outils

Salesforce

SAP

Churn Zero

Description du poste

Teletrac Navman, a Vontier company, is seeking a Customer Success Specialist to drive engagement, retention, and revenue across an assigned book of business in the United States. You will guide onboarding to renewal, ensuring customers realize value and ROI, while partnering with Sales, Support, Services, Finance, and Product teams for a seamless experience.

The role emphasizes proactive health management, churn prevention, and expansion opportunities through upsell and cross-sell, in a remote