Remote Customer Success Ops Analyst

Visa Hunt; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Team events

Diversity & inclusion networks

Job summary

Benchmark Gensuite is seeking a technically curious Customer Success Operations Analyst to administer and improve Subscriber Success systems. In this early-career role, you’ll translate approved strategies into practical configurations across Vitally, Onboard.io, Staircase, and related tools.

You’ll partner with stakeholders to understand needs, define requirements, and ensure reliable, scalable workflows with strong data visibility and performance monitoring.

Qualifications

• Bachelor’s degree in Business, Information Systems, Analytics, Mathematics, Engineering, Computer Science, or related field (or equivalent practical experience).
• 3–5 years in Customer Success Operations, SaaS administration, analytics, or related role.
• Strong technical aptitude and quick learning of unfamiliar software systems.
• Excellent analytical, mathematical, and problem-solving skills.

Responsibilities

• Administer and maintain Subscriber Success platforms (Vitally, Onboard.io, Staircase, and related tools).
• Translate strategies into system configurations, workflows, automations, and playbooks.
• Build dashboards and reports to monitor onboarding, health, engagement, and risk.
• Provide system support and training to users and maintain documentation.

Skills

Technical aptitude

Analytical skills

Detail-oriented

Communication

Independent work in remote environment

Generative AI proficiency

Stakeholder collaboration

Process improvement

Education

Bachelor’s degree

Tools

Vitally

Onboard.io

Staircase

Job description

Benchmark Gensuite is seeking a technically curious Customer Success Operations Analyst to administer and improve Subscriber Success systems. In this early-career role, you’ll translate approved strategies into practical configurations across Vitally, Onboard.io, Staircase, and related tools.

You’ll partner with stakeholders to understand needs, define requirements, and ensure reliable, scalable workflows with strong data visibility and performance monitoring.