Remote Customer Success Operator: Gaming Tech Support

Shockbyte; San Francisco (CA); On-site; USD 20,764 - 32,444; Full time

Benefits offered by this job

Hybrid Work

Flexible Hours

Career Growth

Development Budget

Workspace Support

Virtual Team Events

Shockbyte Merch Pack

Travel Opportunities

Free Game Servers

Esports & Gaming Events

Job summary

A leading game server provider is seeking a Customer Success Operator to deliver friendly and reliable support to players and server owners globally. Responsibilities include handling customer tickets related to technical issues, billing, and more. The ideal candidate has excellent communication skills and a proactive mindset. This full-time role offers hybrid work options and growth opportunities within a dynamic team.

Qualifications

• Proactive, patient, and solution-oriented in every interaction.
• Equivalent hands-taught knowledge in game server management or customer service is equally valued.

Responsibilities

• Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries.
• Be the bridge between users and tech, ensuring every player gets back in the game quickly.

Skills

Excellent written communication skills

Strong problem-solving and technical reasoning skills

Ability to manage multiple support tickets

Solid understanding of game server environments

Customer-first mindset

Education

1-2 years of experience in customer or technical support

Tools

WHMCS or similar platforms

FTP

Job description

A leading game server provider is seeking a Customer Success Operator to deliver friendly and reliable support to players and server owners globally. Responsibilities include handling customer tickets related to technical issues, billing, and more. The ideal candidate has excellent communication skills and a proactive mindset. This full-time role offers hybrid work options and growth opportunities within a dynamic team.