Remote Customer Service Representative

VortexWorks; Town of Florida (NY); Remote; USD 35,000 - 50,000; Part time

Job summary

A remote customer support company is looking for motivated professionals to join their team. In this role, you will handle customer-service and sales calls, follow detailed procedures, and resolve customer issues effectively. The ideal candidate will have strong English communication skills, a tech-savvy background, and at least 2 years of experience in customer service or sales. This position requires a quiet workspace and offers flexible, remote work opportunities.

Qualifications

• Bilingual communication preferred for additional pay.
• Experience with customer service or sales calls preferred.
• Must have a quiet, distraction-free workspace.

Responsibilities

• Handle customer-service or sales calls both inbound and outbound.
• Follow detailed scripts and procedures to resolve customer issues.
• Meet performance goals for quality and satisfaction.

Skills

Clear English communication

Empathy

Ability to resolve customer issues

Strong work ethic

Tech-savvy

Job description

Direct message the job poster from VortexWorks

VortexWorks provides customer‑experience and support solutions for nationally recognized brands across multiple industries. We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter.

What You’ll Do

• Handle customer‑service or sales calls (inbound and outbound).
• Follow detailed scripts and procedures.
• Resolve customer issues using empathy, accuracy, and strong communication.
• Meet performance goals for quality, response time, and satisfaction.

What You’ll Need

• Clear English communication (bilingual preferred, additional pay)
• 2‑monitor setup, minimum 1080p resolution each
• Hard‑wired Ethernet connection
• Windows 10 or higher, 8GB+ RAM, and a USB headset with noise cancellation
• Quiet, distraction‑free workspace
• Strong work ethic and ability to complete training modules independently

Preferred Background

• 2+ years of customer‑service, call‑center, or sales experience
• Previous remote or performance‑based work experience
• Tech‑savvy, reliable, and eager to learn

Please note this is a 1099 contractor position.

Seniority level

Not Applicable

Employment type

Other

Job function

Customer Service and Sales

Industries

Technology, Information and Internet