Remote Customer Success & Tech Support Analyst

Workoo Technologies; Chicago (IL); Remote; USD 50,000 - 70,000; Full time

Job summary

A dynamic tech firm is seeking a Customer Care Technical Analyst to provide remote support and ensure customer satisfaction through effective troubleshooting and data management. The role includes maintaining relationships with clients, responding to inquiries across channels, and documenting interactions according to established protocols. This position offers the opportunity for growth within the company, requiring strong technical skills and a commitment to operational excellence.

Qualifications

• Proficient in customer service to address inquiries promptly.
• Experience in technical troubleshooting software and hardware issues.
• Ability to navigate and document in the Northpointe Suite effectively.

Responsibilities

• Respond to customer inquiries through various channels.
• Build relationships with third parties for data management.
• Document customer interactions according to protocols.
• Perform troubleshooting for software and hardware issues.
• Manage work queue for timely customer response.

Skills

Customer service skills

Technical troubleshooting

Proficiency in Northpointe Suite

Organizational abilities

Communication skills

Job description

A dynamic tech firm is seeking a Customer Care Technical Analyst to provide remote support and ensure customer satisfaction through effective troubleshooting and data management. The role includes maintaining relationships with clients, responding to inquiries across channels, and documenting interactions according to established protocols. This position offers the opportunity for growth within the company, requiring strong technical skills and a commitment to operational excellence.