Sr. Customer Success Manager

Momentive Software, Inc.; Atlanta (GA); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Remote Work Flexibility

Work-Life Balance

Job summary

Momentive Software, Inc. is seeking a customer success professional to manage client relationships through the lifecycle, provide best practices, and promote adoption of the platform.

The role requires strong analytical skills and the ability to handle multiple priorities in a fast-paced environment. Ideal candidates will have 2–4 years of related experience, a bachelor’s degree, and proficiency with Office 365 tools; Salesforce experience is a plus.

Qualifications

• Bachelor’s degree required.
• 2–4 years related experience.
• Excellent analytical and problem-solving skills.
• Ability to work independently with multiple priorities and deadlines.
• Proficient in Office 365 tools including Word, Excel, PowerPoint, Outlook.
• Salesforce experience is a plus.
• Strong verbal and written communication and relationship-building.

Responsibilities

• Develop and maintain client relationships throughout the customer lifecycle.
• Provide best practices to clients and promote software adoption and onboarding strategies.
• Respond to concerns/complaints promptly and ensure excellent customer service.
• Share lessons learned with relevant teams and manage the book of business.
• Prepare renewal quotations and respond to requests for proposals.
• Occasionally handle multiple tasks and contribute to complex assignments.

Skills

Analytical skills

Problem-solving

Communication skills

Time management

Independent working

Teamwork

Multitasking

Education

Bachelor's degree

Tools

Office 365

Microsoft Word

Excel

PowerPoint

Outlook

Salesforce

Job description

DUTIES & RESPONSIBILITIES

• Develop and maintain strong client relationship throughout the customer lifecycle
• Basic knowledge of platform system and tools
• Provide best practices to clients
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
• Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business
• Occasionally directed in several aspects of the work
• Gaining exposure to some of the complex tasks within the job function

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Experience: Requires 2 to 4 years of related experience
• Experience: Requires a bachelor’s degree
• Must have excellent analytical and problem-solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Salesforce experience is a plus
• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast-paced, deadline-driven environment
• Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
• Strong client focus with exceptional collaborative and influencing skills

WORKING CONDITIONS

Normal office environment Extending viewing of computer screens Some overnight travel required

ESSENTIAL FUNCTIONS

Spends time at a computer workstation and desk. Moves throughout department or other locations to access or exchange information. May involve carrying loads up to 50 lbs. and being able to remain in a stationary position. May involve lowering oneself to file, and reaching, twisting or turning. Involves handling office materials, typing, writing and other tasks that require manual dexterity. Continuous listening. Ability to communicate information. This job may require accommodating different bodily movements and physical abilities

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.