Remote Customer Success & Onboarding Leader

RhythmScience Inc.; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Bonus potential

Equity ownership

Benefits package

Job summary

RhythmScience Inc. is revolutionizing remote cardiac care with proactive monitoring solutions that help reduce hospital visits and improve patient outcomes. Our platform enables clinicians to oversee cardiovascular patients with timely data and streamlined workflows.

The Customer Success role takes ownership of accounts from go-live through ongoing use, driving enrollment, adoption, and satisfaction, and building repeatable onboarding processes to scale our knowledge across the customer base.

Qualifications

• 3+ years in customer success, client implementation, or technical account support, preferably in cardiovascular or health technology.
• Experience managing several customer accounts at once against firm timelines.
• Comfort working with client IT teams on integrations, and translating clinical and technical issues into clear input for Engineering and IT.
• Experience tracking implementation outcomes and running feedback mechanisms, such as surveys and status reports.
• Strong written communication and documentation skills.

Responsibilities

• Setup documentation: Complete all customer setup forms and implementation documentation for every new account, accurately and on time.
• Enrollment growth: Drive new member enrollment in newly implemented accounts through launch readiness, clinic training, and early adoption support.
• Day-to-day relationship: Serve as the primary day-to-day contact for assigned clinic and health system customers after go-live.
• Proactive monitoring: Track account health and usage to surface and resolve issues before they ESCALATE.
• Root-cause routing: Route recurring technical issues to Engineering and IT for permanent fixes instead of repeated one-off workarounds.
• Customer feedback: Run satisfaction surveys and status reporting, and supply customer insights for the quarterly Pulse of the Customer presentation to leadership.
• On-site and virtual training (can require up to 50% travel)
• Building the onboarding playbook and consolidating knowledge base across the company.

Skills

Customer success experience

Account management

IT collaboration with client teams

Implementation measurement

Written communication

Tools

CRM software

Project management tools

Job description

RhythmScience Inc. is revolutionizing remote cardiac care with proactive monitoring solutions that help reduce hospital visits and improve patient outcomes. Our platform enables clinicians to oversee cardiovascular patients with timely data and streamlined workflows.

The Customer Success role takes ownership of accounts from go-live through ongoing use, driving enrollment, adoption, and satisfaction, and building repeatable onboarding processes to scale our knowledge across the customer base.