Remote Clinical Success Manager

SynsorMed; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

SynsorMed, a premier Remote Care as a Service platform, seeks a Customer Success Manager to own the client experience from onboarding onward and to ensure physicians, staff, and patients derive real value from our RPM solution.

You will onboard practices, set service standards, monitor satisfaction metrics, diagnose barriers, and collaborate with Sales to drive onboarding and retention—clear communication and empathy are essential.

Qualifications

• Minimum two years' clinical experience in inpatient or ambulatory care.
• At least one year in care coordination or related area.
• Chronic Care Management or complex discharge planning experience preferred.
• Excellent listening and interpersonal skills.
• Ability to motivate patients and families to participate in their care plans.
• Tech savviness and ability to troubleshoot.

Responsibilities

• Own practice onboarding and ramp with fast response times.
• Establish service standards for responsiveness, professionalism and empathy.
• Monitor CSAT/NPS and drive improvement initiatives.
• Diagnose barriers hindering practice growth and remove obstacles.
• Build relationships with physicians and decision makers.
• Collaborate with Sales to support onboarding and issue resolution.
• Create feedback loops sharing insights with leadership.
• Track practice health, enrollment and satisfaction data.
• Participate in team meetings and ongoing RPM product knowledge.
• Drive monthly practice growth and satisfaction goals.

Skills

Clinical experience

Care coordination

Patient engagement

Job description

SynsorMed, a premier Remote Care as a Service platform, seeks a Customer Success Manager to own the client experience from onboarding onward and to ensure physicians, staff, and patients derive real value from our RPM solution.

You will onboard practices, set service standards, monitor satisfaction metrics, diagnose barriers, and collaborate with Sales to drive onboarding and retention—clear communication and empathy are essential.