Customer Success & Operations Manager (Fully Remote)

RhythmScience; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. The company fosters an inclusive, collaborative culture and is committed to improving patient outcomes through cutting-edge healthcare technology.

This role will own end-to-end customer success, drive member enrollment through launch readiness and clinic training, serve as day-to-day contact, monitor account health, and collaborate with

Qualifications

• 3+ years in customer success, client implementation, or technical account support.
• Experience managing multiple accounts and collaborating with client IT teams on integrations.
• Strong written communication and documentation skills.

Responsibilities

• Complete all customer setup forms and implementation documentation accurately and on time.
• Drive new member enrollment through launch readiness, clinic training, and early adoption support.
• Serve as day-to-day contact and monitor account health to resolve issues proactively.

Skills

Customer success

Account management

IT integrations coordination

Job description

• Complete all customer setup forms and implementation documentation accurately and on time.
• Drive new member enrollment through launch readiness, clinic training, and early adoption support.
• Serve as day-to-day contact and monitor account health to resolve issues proactively.

Qualifications:

• 3+ years in customer success, client implementation, or technical account support, preferably in health tech.
• Experience managing multiple accounts and working with client IT teams on integrations.
• Strong written communication and documentation skills.

Core Competencies:

• Client-facing presence that builds credibility with clinical stakeholders.
• Ownership and proactive problem-solving to spot patterns and propose process fixes.

Compensation & Culture:

• Salary range $85,000 - $100,000 plus bonus, equity, and benefits.
• Inclusive, diverse workplace focused on merit and performance.

RhythmScience

RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. The company fosters an inclusive, collaborative culture and is committed to improving patient outcomes through cutting-edge healthcare technology.