Remote Customer Success Manager — Tech-Touch Growth

Ultipro; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Ultipro is seeking a Junior Customer Success Manager to join our remote team, reporting to the Senior Director of Customer Success. You’ll share ownership of a Tier 3 book across verticals, coordinating with peers and escalating accounts as needed.

Key activities include running semi-annual touchpoints, maintaining self-service resources, tracking CSAT and NPS, and keeping Salesforce records up to date. Candidates should have 1–3 years in customer success and a Bachelor’s degree.

Qualifications

• 1–3 years in customer success, account management, or client-facing support roles.
• Experience with HCM, Payroll, or Workforce Management software is a plus.
• Comfortable managing a high-volume portfolio using self-service tools.

Responsibilities

• Share ownership of the Tier 3 book across verticals.
• Run semi-annual, playbook-driven touchpoints and maintain self-service resources.
• Capture CSAT, annual NPS, and referenceability for assigned Tier 3 accounts.
• Monitor tier-up signals and escalate to match with the right vertical Senior CSM.
• Maintain key-contact records in Salesforce for Tier 3 accounts.
• Flag Tier 3 accounts with strong outcomes for case studies.

Skills

Customer success

Account management

CRM tools

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Ultipro is seeking a Junior Customer Success Manager to join our remote team, reporting to the Senior Director of Customer Success. You’ll share ownership of a Tier 3 book across verticals, coordinating with peers and escalating accounts as needed.

Key activities include running semi-annual touchpoints, maintaining self-service resources, tracking CSAT and NPS, and keeping Salesforce records up to date. Candidates should have 1–3 years in customer success and a Bachelor’s degree.