Remote Senior Customer Success Manager - Retention & Growth

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

HelpfulRemote is seeking a Customer Success Manager to manage a book of business for a revenue platform. You will focus on retention, adoption, and expansion, using product usage data and AI-driven signals to anticipate risk and opportunities.

You will lead executive business reviews, partner with Account Management on expansion, and advocate for customers with Product and Engineering teams. This is a fully remote role open to US-based candidates.

Qualifications

• Experience in Customer Success, Account Management, or post-sale roles at a B2B SaaS company.
• Experience owning retention and expansion outcomes.
• Experience with sales engagement or revenue intelligence platforms.
• Familiarity with AI-driven health scoring and engagement analytics.

Responsibilities

• Manage a book of business with focus on retention, adoption, and expansion.
• Lead executive business reviews with key stakeholders.
• Partner with Account Management on expansion opportunities.
• Advocate for customers with Product and Engineering teams.

Skills

Customer Success

Account Management

Executive communication

Retention & Expansion

Tools

Salesloft

Clari

Gong

Outreach

Job description

HelpfulRemote is seeking a Customer Success Manager to manage a book of business for a revenue platform. You will focus on retention, adoption, and expansion, using product usage data and AI-driven signals to anticipate risk and opportunities.

You will lead executive business reviews, partner with Account Management on expansion, and advocate for customers with Product and Engineering teams. This is a fully remote role open to US-based candidates.