Strategic CSM: Implementation & Renewals

Manta Health; Los Angeles (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Manta Health is seeking a Customer Success Manager/Sr. Customer Success Manager to own the post-sale journey from onboarding to renewals. The role partners with provider practices to maximize value, works with distributed operations to meet SLAs, and serves as the voice of the customer to product and engineering teams.

You will design scalable customer journeys, manage cross-functional workflows, and translate complex client needs into actionable success plans in an early-stage company.

Qualifications

• 4-8+ years in B2B SaaS Customer Success, Account Management, or Implementation.
• Proven track record of owning a book of business, managing renewals, and driving net retention.
• Experience independently leading complex software implementations and change management for external clients.
• Comfort collaborating with product and engineering teams in an early-stage tech environment.
• Experience coordinating with offshore or distributed operational teams is a strong plus.
• Bonus: Prior experience in healthcare tech, revenue cycle, or clinical workflows.

Responsibilities

• Implementation and onboarding: lead end-to-end onboarding and rollout of new provider practices onto the Manta platform.
• Relationship management & renewals: serve as the primary strategic contact for a book of business and conduct regular Executive Business Reviews.
• Client delivery & SLA management: partner with operations to meet SLAs, act as escalation point, monitor volumes.
• Customer advocacy & product partnership: translate customer needs into product requirements and help roll out new features.

Skills

B2B SaaS

Customer Success

Account Management

Implementation

Change management

Product collaboration

Offshore coordination

Healthcare tech

Job description

Manta Health is seeking a Customer Success Manager/Sr. Customer Success Manager to own the post-sale journey from onboarding to renewals. The role partners with provider practices to maximize value, works with distributed operations to meet SLAs, and serves as the voice of the customer to product and engineering teams.

You will design scalable customer journeys, manage cross-functional workflows, and translate complex client needs into actionable success plans in an early-stage company.