Remote Customer Success Manager - Strategic Client Partner

Bazeta; Ankeny (IA); Remote; USD 102,000 - 119,000; Full time

Benefits offered by this job

PTO and holidays

401(k) match

Life insurance

Short-term disability

Health/dental/vision insurance

Maternity/paternity leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Job summary

Mom’s Meals is seeking a Customer Success Manager who will build long-term client relationships, drive satisfaction, and reduce churn across assigned accounts. You’ll partner with internal teams to understand goals and proactively address risks, delivering value through ongoing services and strategic advisement.

The role requires 3+ years in customer success or related roles, strong communication and project management skills, and experience with CRM platforms like Salesforce or HubSpot.

Qualifications

• Bachelor’s degree (or equivalent) in Business, Communications, Healthcare Administration, Marketing, or related field preferred.
• 3+ years’ experience in customer success, account management, client services, or related roles.
• Strong relationship-building, communication, and presentation skills.
• Excellent organizational and project management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.
• Strong problem-solving, systems process, business process, and conflict-resolution skills.
• Strong skills in strategic thinking, adaptability and resilience.
• Data-driven decision making ability.

Responsibilities

• Build and maintain strong, long-term relationships with customers
• Serve as a primary point of contact for assigned accounts
• Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
• Develop a deep understanding of customer goals, challenges, and operational needs
• Monitor customer health metrics and proactively address risks
• Identify opportunities to improve customer satisfaction and retention
• Reduce customer churn through proactive engagement and issue resolution
• Manage implementation of new and incremental services for aligned clients
• Ensure smooth transitions to ongoing support teams
• Help customers understand best practices and operational workflows
• Act as an escalation point for customer concerns and service issues
• Collaborate with internal departments to resolve customer challenges quickly and effectively
• Advocate internally for customer needs and process improvements
• Maintain accurate customer records and engagement activity within CRM systems
• Track and report on customer success metrics, risks, and opportunities
• Prepare customer status updates and executive summaries as needed
• Occasional travel may be required for customer meetings or company events

Skills

Relationship-building

Communication

Presentation skills

Project management

Data-driven decisions

Strategic thinking

Education

Bachelor’s degree or equivalent in Business/Healthcare/Communications

Tools

Salesforce

HubSpot

Job description

Mom’s Meals is seeking a Customer Success Manager who will build long-term client relationships, drive satisfaction, and reduce churn across assigned accounts. You’ll partner with internal teams to understand goals and proactively address risks, delivering value through ongoing services and strategic advisement.

The role requires 3+ years in customer success or related roles, strong communication and project management skills, and experience with CRM platforms like Salesforce or HubSpot.