Solutions Manager

SchooLinks; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance for employee

401K with company matching

Dental & Vision

Parental Leave

Subsidized gym membership

Remote work stipend

Annual team offsite

Job summary

SchooLinks is seeking a Solutions Manager to join our Solutions Team to oversee the implementation of our Course Planner products for students. You’ll manage a diverse book of business, including school districts, and learn to apply technical configurations while explaining concepts clearly to customers.

You’ll lead complex projects, coordinate data integration, and collaborate with CSMs to ensure adoption and success throughout the implementation cycle.

Qualifications

• 5+ years in implementation in a B2B SaaS setting.
• Experience coordinating data integration and data feeds.
• Strong project management and stakeholder collaboration.
• Able to translate product/engineering jargon for customers.
• Comfort presenting to district stakeholders.
• Proactive, accountable with a positive attitude.

Responsibilities

• Serve as the main contact for those complex implementation projects with our larger clients
• Understand data dependencies and help resolve data issues
• Coordinate data integration with our clients and CSMs
• Work with customers to understand their specific needs and implement solutions
• Maintain project velocity, generate buy-in, and drive adoption
• Document challenges and areas for improvement within our process and product
• Assist the product team with QA and improvement of the product
• Drive adoption and usage throughout the implementation period

Skills

Project management

Stakeholder management

Implementation experience

B2B SaaS

Data handling

Python scripting

Tools

Python

JSON

Job description

SchooLinks is seeking an Solutions Manager to join our Solutions Team. This role will focus on implementing our Course Planner solutions to allow students on SchooLinks to plan their path forward after graduation.

In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. You’ll manage a diverse book of business, including school districts of different sizes and in different regions.

This role requires the ability to learn and apply technical configurations, as well as the ability to understand various concepts and terminology related to academic planning. You’ll be coming up with creative solutions to customer needs and explaining complex concepts to customers in a way they can understand.

Your Responsibilities Will Include...

• Serve as the main point of contact for those complex implementation projects with our larger clients
• Understand data dependencies and help resolve data issues
• Problem solve and coordinate data integration with our clients and CSMs
• Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
• Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
• Discover and document challenges faced and areas for improvement within our process and product
• Continuously define, document problems and challenges faced by our partners
• Assist the product team with quality assurance and improvement of the product
• Help drive adoption and usage throughout implementation period

• Strong project management skills (understand task dependencies/sequence and manage of tasks)
• Strong stakeholder management skills
• 5+ years experience as an implementation specialist or similar role in a B2B SaaS company
• Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
• Experience with scripting (Python, etc.) and JSON data is a plus but not required
• You are confident presenting to district stakeholders
• Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.

A reasonable estimate of the annual base compensation range for this position is $70,000 - $100,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

• 100% health care coverage for Employee

• 401K with company matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite