Customer Success Manager, Attendance Plus — Remote

ParentSquare, Inc.; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

An employer‑matched 401K retirement

Stock options

Health + wellness reimbursements

PTO that increases each year

15 paid holidays

Job summary

ParentSquare, Inc. is seeking a Manager, Customer Success – Attendance Plus to build and lead the customer success practice for Attendance Plus as it scales across K-12 districts.

You will manage your own book of strategic accounts while hiring and coaching a small team of CSMs, and you will help shape the playbook from the ground up. You’ll collaborate with Sales, Education, Product, and Support, own renewals and adoption metrics, drive outcomes, and develop references and case studies from

Qualifications

• 5+ years in Customer Success/AM role; K12/EdTech/MTSS experience a strong plus
• 2+ years leading and developing acustomer-facing team
• Comfort building process where none exists — new product, new market, or early-stage experience
• A track record of owning strategic, high-value relationships with executive stakeholders
• Demonstrated results driving adoption, retention, and expansion
• Strong coaching, communication, and cross-functional leadership skills, with a data-driven and highly organized approach

Responsibilities

• Carrying your own book of strategic Attendance Plus customers, with direct responsibility for their outcomes and renewals
• Hiring, coaching, and developing a growing team of CSMs into trusted advisors to district leadership
• Building the Attendance Plus customer success model from the ground up — journey, engagement model, success plans, and playbooks
• Getting early customers to measurable attendance outcomes, and turning those wins into references and case studies
• Owning renewal health and retention across the portfolio, with proactive intervention on at‑risk accounts
• Partnering with Sales on expansion and cross‑sell grounded in demonstrated value and adoption
• Serving as the voice of the Attendance Plus customer to Product, bringing back what districts need as the product evolves
• Establishing the account planning, reporting, and HubSpot hygiene the team will run on as the portfolio grows

Skills

Customer Success leadership

Team leadership

Effective communication

Cross-functional leadership

Data-driven approach

Job description

ParentSquare, Inc. is seeking a Manager, Customer Success – Attendance Plus to build and lead the customer success practice for Attendance Plus as it scales across K-12 districts.

You will manage your own book of strategic accounts while hiring and coaching a small team of CSMs, and you will help shape the playbook from the ground up. You’ll collaborate with Sales, Education, Product, and Support, own renewals and adoption metrics, drive outcomes, and develop references and case studies from