InfoSec SaaS Customer Success Manager

Nelnet; Bellevue (NE); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA / FSA

Paid time off

401K / Student loan repayment

Life insurance

AD&D insurance

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Disability insurance

Wellness program

Job summary

CampusGuard, a Nelnet Company, seeks a Customer Success Manager to own the client lifecycle and drive measurable outcomes from our SaaS platform and consulting services. You will monitor client health, mitigate risks, and coordinate cross‑functional delivery to ensure high‑quality engagements.

The role requires 3–5 years in client success or related fields, a Bachelor’s degree, and PCIP certification within 12 months. Remote work is available; visa sponsorship is not offered.

Qualifications

• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
• Experience coordinating work across cross‑functional teams.
• Bachelor’s degree or equivalent professional experience; PCIP certification within 12 months is required.

Responsibilities

• Lead the end‑to‑end client success lifecycle including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with defined outcomes, milestones, and adoption goals.
• Monitor client health using engagement data, sentiment, compliance status, and platform utilization.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security

PCIP certification within 12 months

Job description

CampusGuard, a Nelnet Company, seeks a Customer Success Manager to own the client lifecycle and drive measurable outcomes from our SaaS platform and consulting services. You will monitor client health, mitigate risks, and coordinate cross‑functional delivery to ensure high‑quality engagements.

The role requires 3–5 years in client success or related fields, a Bachelor’s degree, and PCIP certification within 12 months. Remote work is available; visa sponsorship is not offered.