Remote Customer Success Manager II: Tech & Automation

Tines; United States; Remote; USD 113,000 - 138,000; Full time

Job summary

Tines is seeking a Customer Success Manager for a remote role based in the United States. You will guide onboarding, drive adoption, and expand usage across customer teams, including IT, engineering, and operations. You’ll serve as a trusted advisor and collaborate with Sales, Support, and Product to maximize platform value.

You’ll become a subject-matter expert, support renewals, and identify automation opportunities while ensuring customer goals are met and risks are mitigated.

Qualifications

• 3+ years in a technical account management, customer success, or post-sales role at a tech company.
• Experience with a SaaS offering for technical teams (cybersecurity, DevOps, IT, etc.).
• Ability to uncover problems, identify opportunities, and translate requirements to internal teams.
• Knowledge of APIs and how they function.

Responsibilities

• Lead onboarding experiences and ensure use cases meet requirements on time.
• Translate customer needs to internal teams and advise on feature requests.
• Coordinate onboarding and business reviews to assess priorities and opportunities for expansion.
• Build account plans aligning needs with use cases to boost platform usage.
• Identify risks and work with teams to develop mitigation plans.
• Identify issues and provide solutions or co-develop improvements.
• Develop and drive renewal plans and communicate value to stakeholders.
• Review dashboards and usage metrics to assess customer health.

Skills

Technical account management

Customer success

Post-sales

APIs

Tools

CRM tools

Job description

Tines is seeking a Customer Success Manager for a remote role based in the United States. You will guide onboarding, drive adoption, and expand usage across customer teams, including IT, engineering, and operations. You’ll serve as a trusted advisor and collaborate with Sales, Support, and Product to maximize platform value.

You’ll become a subject-matter expert, support renewals, and identify automation opportunities while ensuring customer goals are met and risks are mitigated.