Scaled Digital Customer Success Manager

Jones Lang LaSalle Incorporated; Chicago (IL); Hybrid; USD 99,000 - 110,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Customer Success Manager, Scaled & Digital, to manage 40–50 mid-market accounts through data-driven engagement and to own the digital programs that drive adoption across the client base.

You will analyze product usage data, NPS signals, and health indicators, design one-to-many engagement, host monthly webinars, build in-app guidance, and collaborate with CS, Product, Sales, and Marketing to improve client sentiment.

Qualifications

• Experience managing a high volume of accounts (40+) with scalable processes.

Responsibilities

• Own a book of 40–50 mid-market accounts with regular touchpoints via digital communications and live interactions.
• Analyze product usage data, NPS signals, and health indicators to identify trends, risks, and opportunities and develop scalable action plans.
• Design and implement one-to-many engagement strategies to drive adoption, address risk early, and maintain positive client sentiment.
• Partner with Sales to identify upsell and expansion opportunities within your book of business.
• Host and facilitate a monthly product webinar for the client base; manage the Product University; create in-app guidance and post-sale digital playbooks.

Job description

Jones Lang LaSalle Incorporated is seeking a Customer Success Manager, Scaled & Digital, to manage 40–50 mid-market accounts through data-driven engagement and to own the digital programs that drive adoption across the client base.

You will analyze product usage data, NPS signals, and health indicators, design one-to-many engagement, host monthly webinars, build in-app guidance, and collaborate with CS, Product, Sales, and Marketing to improve client sentiment.