Remote Customer Success Manager — SaaS & Security

Nelnet; Sacramento (CA); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

HSA and FSA utilization

401K and student loan repayment

Life insurance & AD&D

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for its SaaS platform and consulting services. You will focus on compliance achievement, security posture improvement, and sustained platform adoption, serving as the primary client advocate and coordinating with internal teams to ensure value realization.

The role emphasizes proactive health monitoring, risk identification, and executive‑level relationship management with a focus on renewals and

Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
• PCIP certification required within the first 12 months of employment.
• Preferred: coursework or certification related to customer success, project management, or information security.

Responsibilities

• Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross‑Functional Collaboration

Data‑Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree

PCIP certification within 12 months

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for its SaaS platform and consulting services. You will focus on compliance achievement, security posture improvement, and sustained platform adoption, serving as the primary client advocate and coordinating with internal teams to ensure value realization.

The role emphasizes proactive health monitoring, risk identification, and executive‑level relationship management with a focus on renewals and