Remote Customer Success Manager — SaaS & Security

Nelnet; Raleigh (NC); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

HSA/FSA

401K + loan repayment

Life insurance

AD&D

Employee assistance program

Stock purchase plan

Tuition reimbursement

Disability insurance

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Remote Customer Success Manager to lead the client lifecycle for our SaaS platform and consulting services. You will align customer outcomes with security and compliance goals, drive platform adoption, and coordinate cross‑functional delivery to ensure renewals and long‑term partnerships.

The ideal candidate has 3–5 years in SaaS customer success or account management, a Bachelor’s degree, and PCIP certification within 12 months.

Qualifications

• 3–5 years of experience in client success, account management, or project management in SaaS or professional services.
• Demonstrated experience managing client relationships and driving measurable outcomes.
• Experience coordinating work across cross-functional teams.
• PCIP certification within first 12 months of employment.

Responsibilities

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive-level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long-term relationships.
• Coordinate cross-functional delivery with internal teams to ensure timely, high-quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business/PM/InfoSec

PCIP certification

Customer success/project management certs (preferred)

Job description

CampusGuard, a Nelnet Company, is seeking a Remote Customer Success Manager to lead the client lifecycle for our SaaS platform and consulting services. You will align customer outcomes with security and compliance goals, drive platform adoption, and coordinate cross‑functional delivery to ensure renewals and long‑term partnerships.

The ideal candidate has 3–5 years in SaaS customer success or account management, a Bachelor’s degree, and PCIP certification within 12 months.