Remote Client Success Lead — Security & Compliance SaaS

Nelnet; Nashville (TN); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401K

Time off

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and advisory services. You will partner with clients to improve security posture and drive platform adoption.

The ideal candidate has 3–5 years in client success or related roles, a Bachelor's degree, and PCIP certification within 12 months. This remote, full-time position offers competitive compensation and a benefits package.

Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or related field, or equivalent professional experience.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
• Preferred: Coursework or certification related to customer success, project management, or information security.

Responsibilities

• Lead end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive-level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long-term relationships.
• Coordinate cross-functional delivery with internal teams to ensure timely, high-quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security, or related field

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and advisory services. You will partner with clients to improve security posture and drive platform adoption.

The ideal candidate has 3–5 years in client success or related roles, a Bachelor's degree, and PCIP certification within 12 months. This remote, full-time position offers competitive compensation and a benefits package.