Remote Customer Success Manager, SaaS Security & Compliance

Nelnet; Des Moines (IA); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K / retirement plan

Life insurance

Tuition reimbursement

Job summary

CampusGuard, a Nelnet Company, is hiring a Customer Success Manager to own the client lifecycle for its SaaS platform and consulting services, ensuring measurable outcomes and sustained platform adoption. You will serve as the primary client advocate, coordinating with internal teams to deliver value and drive long‑term retention.

Requirements include a Bachelor’s degree (or equivalent), PCIP certification within 12 months, and 3–5 years in client success or related fields.

Qualifications

• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
• Demonstrated experience managing client relationships and driving measurable outcomes.
• Experience coordinating work across cross‑functional teams.
• Experience supporting compliance‑driven, security, or regulated environments.
• Experience working with higher education or similarly complex client organizations.

Responsibilities

• Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
• Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security, or related field

PCIP certification within 12 months

Coursework or certification related to customer success, project management, or information security (preferred)

Job description

CampusGuard, a Nelnet Company, is hiring a Customer Success Manager to own the client lifecycle for its SaaS platform and consulting services, ensuring measurable outcomes and sustained platform adoption. You will serve as the primary client advocate, coordinating with internal teams to deliver value and drive long‑term retention.

Requirements include a Bachelor’s degree (or equivalent), PCIP certification within 12 months, and 3–5 years in client success or related fields.