Remote Customer Success Manager — SaaS Growth & ROI

School Result; New York (NY); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for advancement

Flexible remote work arrangements

Learning and development allowance

Benefits package tailored to location

Support for home office setup

Job summary

A leading B2B SaaS company seeks a Customer Success Manager to manage key client relationships, ensuring adoption and satisfaction. This remote role is open to New York-based applicants only, offering a competitive salary of $70,000–$90,000/year. Responsibilities include driving product value, leading account reviews, and collaborating cross-functionally. Candidates should have at least 2 years in Customer Success, strong technical aptitude, and exceptional communication skills. Opportunities for advancement and a flexible work environment are provided.

Qualifications

• Minimum 2 years’ experience in Customer Success or Onboarding.
• Ability to learn new technologies quickly.
• Strong time management skills.

Responsibilities

• Act as a strategic advisor, driving product value and ROI.
• Lead regular account reviews and maintain communication.
• Gather client feedback and deliver insights.

Skills

Strong technical aptitude

Customer-first mentality

Critical thinking

Excellent communication skills

Education

Bachelor’s degree or equivalent

Job description

A leading B2B SaaS company seeks a Customer Success Manager to manage key client relationships, ensuring adoption and satisfaction. This remote role is open to New York-based applicants only, offering a competitive salary of $70,000–$90,000/year. Responsibilities include driving product value, leading account reviews, and collaborating cross-functionally. Candidates should have at least 2 years in Customer Success, strong technical aptitude, and exceptional communication skills. Opportunities for advancement and a flexible work environment are provided.