Remote Customer Success Manager — MSP Growth & Impact

Rewst, Inc.; Tampa (FL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Equity options

Flexible work arrangements

Competitive compensation

Job summary

Rewst, Inc. is hiring a Customer Success Manager in the United States. You will build strong relationships with a portfolio of customers, align outcomes with Rewst products, and drive adoption, retention, and expansion.

The role emphasizes proactive engagement, training, and advocacy across sales, product, and support teams. You will monitor health metrics, guide customers through onboarding and business reviews, and stay current on industry trends to maximize ROI.

Qualifications

• 3+ years in a customer-facing role (Customer Success, Account Management, Support, or Onboarding) in a SaaS or MSP-related environment.
• Bachelor's degree in business administration, computer science, or a related field.
• Proven experience in a customer-facing role, preferably within a technology or SaaS company.
• Cluck U Certification in Rewst Foundation.
• Excellent interpersonal and communication skills with ability to build rapport.
• Strong problem-solving and critical-thinking abilities with capacity to analyze complex situations.

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned customers, serving as the primary point of contact for their success-related needs.
• Understand customer goals and desired outcomes to align with our products and services, ensuring value realization.
• Engage with customers through onboarding, check-ins, and business reviews to understand challenges and provide solutions.
• Serve as a customer advocate inside the company, working with cross-functional teams to resolve issues.
• Identify expansion opportunities within the customer base by understanding business requirements and promoting product offerings.
• Monitor customer health metrics, usage patterns, and feedback to proactively identify areas for improvement.
• Provide product training and support to customers to maximize ROI and product adoption.
• Stay updated with industry trends and product features to effectively educate customers.
• Collaborate with the sales team to support upselling and renewal activities with insights from usage data.

Skills

Customer success

Account management

SaaS knowledge

Education

Bachelor's degree

Tools

CRM systems

Rewst Foundation Certification

Job description

Rewst, Inc. is hiring a Customer Success Manager in the United States. You will build strong relationships with a portfolio of customers, align outcomes with Rewst products, and drive adoption, retention, and expansion.

The role emphasizes proactive engagement, training, and advocacy across sales, product, and support teams. You will monitor health metrics, guide customers through onboarding and business reviews, and stay current on industry trends to maximize ROI.