Remote Customer Success Manager — Lead Strategic Partnerships

Bitfocus; Oregon; Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Parental leave

Vacation days

Remote stipend

Home office stipend

Wellness resources

401(k) match

Career growth plans

Pet insurance

Job summary

Bitfocus is seeking a Customer Success Manager to lead a three-member Account Management team and own customer lifecycle management across our HMIS-focused client base. You will build strategic relationships with customers, positioning Bitfocus as a trusted partner and driving retention and expansion in partnership with Growth and Product teams.

The role sits on our Customer Success track, with growth opportunities as you scale the team and impact across homelessness services.

Qualifications

• 2-3 years managing and developing a team, including performance management and coaching.
• 2-3 years in a customer success, account management, or client services role in a SaaS environment, including ownership of lifecycle touchpoints like onboarding, renewals, and escalations.
• Partner mindset with trust-building focus in customer relationships.
• Data fluency to use account health data for decisions and prioritization.
• Cross-functional collaboration with Growth, Product, and Professional Services.
• Ability to identify problems and build solutions with minimal direction.

Responsibilities

• Lead a team of three. Own workload distribution, priority-setting, and day-to-day performance for the Customer Success team.
• Coach and develop your team with regular feedback and professional development support.
• Build strategic customer relationships as a senior point of contact for key accounts.

Skills

People management

Customer success

Data-driven decisions

Cross-functional collaboration

Strategic thinking

Independent judgment

Job description

Bitfocus is seeking a Customer Success Manager to lead a three-member Account Management team and own customer lifecycle management across our HMIS-focused client base. You will build strategic relationships with customers, positioning Bitfocus as a trusted partner and driving retention and expansion in partnership with Growth and Product teams.

The role sits on our Customer Success track, with growth opportunities as you scale the team and impact across homelessness services.