Customer Success Specialist II - Remote

Inductive Automation LLC; United States; Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid Time Off

401k with Match

World-Class Headquarters: On-site, by-

Adjacent Nature Reserve

Résumé du poste

Inductive Automation LLC in the United States is seeking a Customer Success Representative II to guide clients post-sale, renew support plans, and coordinate with cross-functional teams to ensure high satisfaction and retention. This full-time position offers remote, hybrid, or on-site opportunities, emphasizing proactive engagement and clear communication.

You will manage renewals, issue quotes, track metrics, and keep CRM records up to date while collaborating with sales, support, and product

Qualifications

• Bachelor's degree preferred but not required.
• 2+ years in customer service, sales, or customer-facing role.
• Experience with CRM systems such as Zendesk and/or HubSpot.
• Strong interpersonal skills and ability to build rapport with customers.
• Proactive problem-solving mindset and patience with inquiries.
• Capability to multitask and manage priorities effectively.

Responsabilités

• Facilitate communication between Customer Success and Support Services to address plan inquiries.
• Educate customers on Support Plan options and help select the best plan.
• Generate quotes for new and renewal Support Plans and ensure timely delivery.
• Proactive outreach on renewals via email and phone.
• Leverage product knowledge to enhance customer engagements.
• Implement processes delivering consistent satisfaction and retention.
• Coordinate with internal teams to secure needed resources for customers.
• Capture customer feedback to inform internal stakeholders.
• Handle issues with professionalism, offering swift resolutions.
• Maintain accurate records of interactions and support tickets in CRM.

Connaissances

Customer communication

Problem solving

Relationship building

Organizational skills

Formation

Bachelor's degree

Outils

Zendesk

HubSpot

Description du poste

Inductive Automation LLC in the United States is seeking a Customer Success Representative II to guide clients post-sale, renew support plans, and coordinate with cross-functional teams to ensure high satisfaction and retention. This full-time position offers remote, hybrid, or on-site opportunities, emphasizing proactive engagement and clear communication.

You will manage renewals, issue quotes, track metrics, and keep CRM records up to date while collaborating with sales, support, and product