Senior Customer Success Manager – EMEA (Remote)

Remote; San Francisco (CA); Remote; USD 67.000 - 101.000; Vollzeit

Zusammenfassung

Tines is seeking a Customer Success Manager II for the EMEA region. This remote role can be based anywhere in Europe and focuses on driving adoption, value realization, and renewals across IT, security, and ops functions.

You will translate customer needs to product and engineering, build account plans, manage risk, and partner with Sales, Support, and Marketing to expand usage of the Tines platform.

Qualifikationen

• 5+ years in a technical account management, customer success, or post-sales role at a tech company.

Aufgaben

• Onboard customers and drive adoption, value conversations, and renewal.
• Translate customer needs to product/engineering and provide feature feedback.
• Develop account plans and align use cases to increase platform usage.
• Identify risks and develop mitigation plans.
• Collaborate with Sales, Support, Marketing and Engineering to expand usage across teams.

Kenntnisse

Account management

SaaS experience

Questioning for insights

Problem solving

APIs

European language

Jobbeschreibung

Tines is seeking a Customer Success Manager II for the EMEA region. This remote role can be based anywhere in Europe and focuses on driving adoption, value realization, and renewals across IT, security, and ops functions.

You will translate customer needs to product and engineering, build account plans, manage risk, and partner with Sales, Support, and Marketing to expand usage of the Tines platform.