Remote Customer Success Manager – Healthcare Accounts

Cardinal Health, Inc.; Frankfort (KY); Remote; USD 69,000 - 107,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

MyFlexPay/financial wellness

Job summary

Cardinal Health, Inc. is seeking a Customer Success Account Manager to serve as the primary relationship owner for a Midwest hospital system, coordinating with pharmacy and hospital stakeholders to deliver a responsive, accurate, and outcomes-focused customer experience.

This remote role requires effective communication, analytical thinking, and end-to-end ownership to drive value and ensure customer satisfaction across the partnership.

Qualifications

• Prior experience in a direct customer facing role.
• Experience presenting to external stakeholders (in-person or live video) and communicating metrics.
• Strong analytical and reporting capabilities.
• Excel VLOOKUP proficiency is required.
• Ability to solve problems and develop key relationships with external and internal customers.
• Willingness to travel once per quarter.

Responsibilities

• Owns the customer relationship and coordinates across Cardinal Health teams to deliver a responsive, accurate, and value-driven customer experience.
• Lead customer meetings and business reviews, translating complex information into actionable insights.
• Proactively manage priorities, timelines, and ownership to ensure on-time delivery.
• Identify risks, trends, and opportunities from data and present clear recommendations.
• Maintain professional resilience and effective cross-functional collaboration to strengthen the partnership.

Skills

Customer facing

Analytical thinking

Excel proficiency

Communication skills

Attention to detail

Travel willingness

Tools

Excel (VLOOKUP)

Job description

Cardinal Health, Inc. is seeking a Customer Success Account Manager to serve as the primary relationship owner for a Midwest hospital system, coordinating with pharmacy and hospital stakeholders to deliver a responsive, accurate, and outcomes-focused customer experience.

This remote role requires effective communication, analytical thinking, and end-to-end ownership to drive value and ensure customer satisfaction across the partnership.