Remote Customer Success Manager - Healthcare Accounts

Cardinal Health, Inc.; Bismarck (ND); Remote; USD 69,000 - 107,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Job summary

Cardinal Health, Inc. in the United States is seeking a Customer Success Account Manager to own key relationships across hospital and pharmacy stakeholders within a nationwide remote model.

You will drive a responsive, evidence-based customer experience and coordinate with multiple Cardinal Health teams to ensure issues are addressed with urgency and clarity. The ideal candidate blends customer obsession with analytical rigor, strong communication, and end-to-end ownership, willing to travel

Qualifications

• Prior experience in a direct customer facing role.
• Experience delivering in-person or live video presentations to external stakeholders and articulating metrics.
• Strong Analytical and Reporting capabilities.
• Excel VLOOKUP proficiency is required.
• Demonstrate ability to problem solve and develop key relationships with external and internal customers.
• Willingness to travel once per quarter.

Responsibilities

• Build trust through genuine support, empathy, reliability, and a strong understanding of customer priorities.
• Communicate clearly with customer and internal stakeholders; provide updates through resolution.
• Manage a high volume of requests, meetings, and time-sensitive priorities.
• Drive issues to resolution with cross-functional coordination.
• Use data tools to identify trends and insights and recommend actions.

Skills

Direct customer facing role

Presentations to external stakeholders

Analytical and reporting capabilities

Excel VLOOKUP proficiency

Problem solving and relationshipSkills

Willingness to travel

Team player and continuous improvement

Tools

Excel

Job description

Cardinal Health, Inc. in the United States is seeking a Customer Success Account Manager to own key relationships across hospital and pharmacy stakeholders within a nationwide remote model.

You will drive a responsive, evidence-based customer experience and coordinate with multiple Cardinal Health teams to ensure issues are addressed with urgency and clarity. The ideal candidate blends customer obsession with analytical rigor, strong communication, and end-to-end ownership, willing to travel