Remote Customer Success Manager, Healthcare Accounts

Cardinal Health, Inc.; Richmond (VA); Remote; USD 69,000 - 107,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

HSA/FSA options

Job summary

Cardinal Health, Inc. is seeking a Customer Success Account Manager to serve as the primary relationship owner for a hospital system and its stakeholders.

This remote role supports a national footprint with quarterly travel to the US Midwest as needed. The successful candidate will coordinate across Cardinal Health teams, drive a proactive, data-driven customer experience, and translate complex information into practical actions that deliver strategic value.

Qualifications

• Direct customer-facing experience in a fast-paced environment.
• Strong analytical and reporting capabilities with data-driven decision making.
• Proficiency with Excel (VLOOKUP) and data tools.
• Ability to build relationships with external and internal customers.
• Willingness to travel quarterly within the US Midwest.
• Team player with focus on continuous improvement and development.
• Clear communication and attention to detail.

Responsibilities

• Primary relationship owner for the healthcare system and stakeholders; deliver responsive, accurate service.
• Coordinate across Cardinal Health teams to address customer needs and drive value.
• Ensure requests are acknowledged, priorities understood, and timelines are met.
• Provide solutions and strategic insights to strengthen the partnership and demonstrate Cardinal Health’s value.
• Lead customer meetings and business reviews; present insights and recommendations.
• Utilize Excel to analyze data, identify trends, and quantify risks and opportunities.
• Build cross-functional relationships to resolve issues efficiently and maintain momentum.

Skills

Direct customer facing

Presentation skills

Analytical & Reporting

Excel proficiency

Problem solving

Travel readiness

Communication

Attention to detail

Project management

Education

Bachelor’s degree or equivalent

Tools

Excel

Job description

Cardinal Health, Inc. is seeking a Customer Success Account Manager to serve as the primary relationship owner for a hospital system and its stakeholders.

This remote role supports a national footprint with quarterly travel to the US Midwest as needed. The successful candidate will coordinate across Cardinal Health teams, drive a proactive, data-driven customer experience, and translate complex information into practical actions that deliver strategic value.