Remote Customer Success Manager for Cyber Risk AI

UpGuard; Washington (District of Columbia); Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lifestyle subsidy

WFH setup allowance

Learning & Development allowance

Annual leave + extra days

Parental leave

Remote-friendly environment

Top-spec hardware

Generative AI tools

Descripción de la vacante

UpGuard is seeking a Customer Success Manager to onboard and enable customers across the globe. You will guide adoption, deliver training, and maintain proactive engagement to maximize value with UpGuard’s CRPM platform.

You’ll work with Cross-functional teams to address customer pain points, analyse risk management frameworks, and drive renewals and expansions in a remote-first environment.

Formación

• 2+ years in customer success, project or account management.
• Understanding of cyber risk management or risk frameworks.
• Experience building customer relationships at scale.
• Ability to document and update processes clearly.

Responsabilidades

• Onboard and manage UpGuard customers to ensure they understand how to use UpGuard to meet goals.
• Provide resources: success plans, training sessions, regular check-ins.
• Engage customers early and often to maximise value from day one.
• Translate customer requirements by mapping risk management frameworks to UpGuard solutions.
• Monitor customer health and intervene with proactive education to ensure value realization.
• Advocate for customers; share insights with Product, Sales & Marketing on risks and expansion opportunities.

Conocimientos

Customer success

Project management

Account management

Cyber risk

Herramientas

HubSpot

Salesforce

ChurnZero

GainSight

APIs

Descripción del empleo

UpGuard is seeking a Customer Success Manager to onboard and enable customers across the globe. You will guide adoption, deliver training, and maintain proactive engagement to maximize value with UpGuard’s CRPM platform.

You’ll work with Cross-functional teams to address customer pain points, analyse risk management frameworks, and drive renewals and expansions in a remote-first environment.