Remote Customer Success Manager — Cybersecurity Growth

Pindrop; Atlanta (GA); Remote; USD 88,000 - 106,000; Full time

Job summary

Pindrop is seeking a Customer Success Manager to manage a defined portfolio of commercial and mid‑market accounts. This is a remote-based role within the United States, with a focus on driving product adoption, renewal coordination, and customer health using Gainsight and related tools.

You will build trusted advisor relationships, translate customer feedback into actionable insights, and collaborate with cross-functional teams to deliver measurable business outcomes.

Qualifications

• 3-5+ years of relevant experience in a SaaS or technology environment.
• Experience managing a portfolio of commercial or mid-market accounts.
• Ability to build and maintain success plans tied to customer goals and outcomes.
• Solid understanding of renewal processes and flagging risk.

Responsibilities

• Manage a defined portfolio of commercial and mid-market accounts, aligning outreach to customer goals.
• Build rapport with customer contacts and serve as a trusted advisor for product and value conversations.
• Lead adoption check-ins and identify underutilized features to drive value.
• Quantify value delivered in business terms and align on results with customers.
• Own renewal coordination with sales and maintain accurate renewal forecasts.
• Develop action plans for at-risk accounts and coordinate with Support or Product to resolve root causes.

Skills

Account management

Relationship building

Communication

Problem solving

Tools

Gainsight

Salesforce

Google Workspace

Job description

Pindrop is seeking a Customer Success Manager to manage a defined portfolio of commercial and mid‑market accounts. This is a remote-based role within the United States, with a focus on driving product adoption, renewal coordination, and customer health using Gainsight and related tools.

You will build trusted advisor relationships, translate customer feedback into actionable insights, and collaborate with cross-functional teams to deliver measurable business outcomes.