Remote Global Customer Success Manager, Cyber Risk AI

UpGuard; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Monthly lifestyle subsidy

WFH set-up allowance

$1500 USD annual Learning & Dev.'s

Annual leave: PTO + UpGuardian leave

18 weeks paid Parental Leave

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Job summary

UpGuard is seeking a Customer Success Manager to onboard and enable customers globally. You will drive adoption, deliver success plans, and provide training to ensure customers achieve their risk management goals using our CRPM platform.

You will analyze customer pain points, collaborate with Product, Sales and Marketing, and help scale our customer success processes across regions, while maintaining high standards of professionalism and communication.

Qualifications

• 2+ years' experience in customer success, project management or account management.
• Understand cyber risk management frameworks.
• Experience building customer relationships at scale.
• Highly organized with documentation skills.
• Strong English written and spoken.
• Ability to work cross-functionally with internal teams.
• Curious and eager to learn.

Responsibilities

• Onboard and manage customer accounts to ensure goals are met.
• Provide resources including success plans and training sessions.
• Engage customers early and frequently to maximize platform value.
• Translate customer requirements into tailored solutions using company tech.
• Monitor customer health and intervene with proactive education.
• Advocate for customers; update Product, Sales, and Marketing on insights and risks.

Skills

Customer success

Project management

Account management

Organizational skills

English proficiency

Cross-functional collaboration

Curiosity/learnability

Tools

HubSpot

Salesforce

ChurnZero

GainSight

Job description

UpGuard is seeking a Customer Success Manager to onboard and enable customers globally. You will drive adoption, deliver success plans, and provide training to ensure customers achieve their risk management goals using our CRPM platform.

You will analyze customer pain points, collaborate with Product, Sales and Marketing, and help scale our customer success processes across regions, while maintaining high standards of professionalism and communication.