Customer Success Manager, Virginia

EverDriven, LLC; United States; Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

Flexible Time Off

Paid Holidays

Paid Time to Volunteer

FSA

401K with employer match

Employee Assistance Program

Employee Discounts

Job summary

EverDriven, LLC seeks a Customer Success Manager to drive growth and support school districts as a trusted advisor. This remote role based in Virginia focuses on building strong client relationships, understanding needs, and identifying upsell opportunities across the customer lifecycle.

You will own account strategy, pricing, renewals, and cross-functional collaboration to deliver value. Ideal candidates have a bachelor’s degree, 5+ years in customer success or business development, excellent

Qualifications

• Bachelor’s degree or equivalent years of experience.
• Minimum 5 years in business development or customer success.
• Excellent communication and problem-solving abilities.
• Willing to travel up to 33%.

Responsibilities

• Manage account relationships and renewals, including pricing and contracts.
• Build relationships with school district decision makers at all levels.
• Identify upsell and cross-sell opportunities throughout the customer lifecycle.
• Lead retention strategies and mitigation plans for risks.
• Coordinate with internal teams to deliver solutions and gather feedback.
• Conduct regular business reviews to align goals with clients.

Skills

Relationship building

Communication skills

Problem-solving

Analytical abilities

Time management

Travel readiness

Driver's license

Education

Bachelor’s degree or equivalent

Job description

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes—through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn.
We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts.

Position Summary:

The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven’s products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven’s value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven’s clients will be key to your success in this role.

Salary Range:

$88,000 - $105,000 based on experience + bonus potential

Location:

This is a remote role, but candidate must reside within the state of Virginia

How You Will Make an Impact:

• Implements strategies and processes that deliver consistent customer satisfaction and retention
• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
• Proactively engages and builds relationships with decisions makers and all levels of school district personnel
• Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

What You Will Bring to EverDriven:

• Bachelor’s degree and/or equivalent relevant years of experience
• Minimum of 5 years’ experience in a business development or customer success role
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
• Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
• Proactive and self-motivated with a passion for customer success and a track record of achieving goals
• Valid US driver’s license in good standing, required
• Position will be remote/WFH and requires up to 33% travel

Benefits:

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Equal Opportunity Employer

EverDrivenis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed tomaintaininga respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Visit our website and learn more about us at www.EverDriven.com