Remote Customer Success Manager, EcoPlant — Energy Savings

Ingersoll Rand Inc.; United States; Remote; USD 90,000 - 145,000; Full time

Job summary

Ingersoll Rand is hiring a Customer Success Manager for EcoPlant. This remote role supports Continental United States customers and channel partners, onboarding users, training on the dashboard, and driving sustained value from the platform.

You will translate system data into actionable insights, help with quarterly/annual business reviews, and collaborate with product, engineering, and support teams to maximize customer outcomes and renewal opportunities.

Qualifications

• Requires high school diploma or GED; 2–5 years in industrial environments preferred.
• Bachelor’s degree preferred in engineering/tech or related field; strong communication skills are essential.

Responsibilities

• Lead onboarding after installation and train customers on the EcoPlant dashboard and features.
• Build and maintain relationships with customers and channel partners as primary contact.
• Provide platform adoption training and support as customer needs evolve.
• Review dashboard data to show energy savings, performance, and costs to customers.
• Coordinate with cross-functional teams to address issues and drive renewals.

Skills

Relationship building

Communication

Onboarding

Technical aptitude

Data interpretation

Cross-functional collaboration

MS Office (Excel/PowerPoint)

Education

Bachelor’s degree in Engineering/Engineering Technology or related field

Tools

Excel

PowerPoint

Job description

Ingersoll Rand is hiring a Customer Success Manager for EcoPlant. This remote role supports Continental United States customers and channel partners, onboarding users, training on the dashboard, and driving sustained value from the platform.

You will translate system data into actionable insights, help with quarterly/annual business reviews, and collaborate with product, engineering, and support teams to maximize customer outcomes and renewal opportunities.