Customer Success Manager - EcoPlant

Ingersoll Rand; Davidson (NC); Remote; USD 90,000 - 145,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off

Employee stock program

Job summary

Ingersoll Rand is seeking a Customer Success Manager for EcoPlant to lead onboarding and drive value realization for Continental United States customers and channel partners. You will translate dashboard data into actionable insights, support business reviews, and guide renewal discussions while collaborating with Account Managers, Technical Support, Engineering, and Product teams.

The role is remote nationwide with up to 30% travel and a focus on energy efficiency, system performance, and

Qualifications

• High school diploma or GED.
• 2-5 years of experience with industrial compressed-air systems.

Responsibilities

• Lead customer onboarding following system installation and help users understand the EcoPlant dashboard and platform capabilities.
• Build and maintain relationships with customers and channel partners, serving as ongoing contact for questions, training and support.
• Provide training to customer contacts and new users to support continued platform adoption.
• Review platform data to help customers understand system performance, energy consumption, and savings.
• Identify performance concerns and coordinate actions with technical resources.
• Prepare and deliver quarterly or annual business reviews to communicate customer value and align on goals.
• Support renewals and expansions with performance highlights and value summaries.
• Coordinate with teams to address concerns and drive resolution.
• Document feedback and submit product enhancement requests to Product/R&D.
• Establish repeatable onboarding/training processes and support case studies.

Skills

Customer relationships

Communication

Technical aptitude

Data analysis

Cross-functional collaboration

Remote work

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

CRM systems

Job description

Customer Success Manager - EcoPlant

Remote - Continental United States

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

EcoPlant combines software as a service (SaaS), industrial Internet of Things (IoT) technology, and predictive analytics to monitor, control, and optimize compressed-air systems. Its platform helps customers improve energy efficiency and reliability while understanding system performance, operating costs, and savings.

Job Overview

The Customer Success Manager serves as a key point of contact for EcoPlant customers and channel partners, helping them understand and recognize value from the platform. Beginning after system installation, this role leads customer onboarding, provides dashboard training, and coordinates ongoing support. Working closely with account managers, Technical Support, Engineering, and Product teams, the Customer Success Manager translates system data into clear insights, supports business reviews and renewal discussions, and helps improve the overall customer experience.

Responsibilities

• Lead customer onboarding following system installation, helping users understand the EcoPlant dashboard, system information, and platform capabilities.
• Build and maintain relationships with customers and channel partners, serving as an ongoing contact for platform questions, training, and support needs.
• Provide training to customer contacts and new users, supporting continued platform adoption as customer personnel, equipment, or requirements change.
• Review platform data to help customers understand compressed-air system performance, energy consumption, operating costs, and savings.
• Identify system performance concerns and improvement opportunities, partnering with technical resources to evaluate findings and coordinate appropriate actions.
• Prepare and deliver quarterly or annual business reviews, as needed, to communicate customer value and align on financial, operational, and sustainability goals.
• Support account managers and channel partners with renewal and expansion conversations by preparing performance highlights, customer value summaries, and supporting information.
• Coordinate with Technical Support, Engineering, Operations, and R&D to address customer concerns and follow issues through resolution.
• Document customer feedback and submit product enhancement requests to Product and R&D teams, including colleagues in Israel.
• Establish repeatable onboarding, training, communication, and customer success practices, and support customer case studies and performance documentation.

Requirements

• High school diploma or GED.
• 2-5 years of experience with industrial compressed-air systems.

Core Competencies

• Strong customer relationship skills with the ability to build trust and understand customer and channel partner priorities.
• Clear written, verbal, and presentation communication skills when working with technical users, commercial stakeholders, and customer leadership.
• Ability to onboard and train customers, explain platform features, and support continued adoption.
• Technical aptitude with the ability to learn industrial systems and software and interpret technical information.
• Strong analytical and problem-solving skills with the ability to review data, identify trends, and communicate performance and customer value.
• Ability to collaborate across technical, commercial, and product teams and influence outcomes without direct authority.
• Proficiency with Microsoft Office, including Excel and PowerPoint, and the ability to learn business systems and customer-facing software.
• Strong organization, attention to detail, initiative, and follow-through while managing competing customer needs in a remote environment.

Preferences

• Bachelor's degree in Engineering, Engineering Technology, or a related field.
• Customer success, technical account management, sales engineering, customer service, or other customer-facing experience in an industrial environment.
• Experience with industrial IoT, condition monitoring, cloud platforms, or software/services solutions.
• Experience onboarding customers, delivering platform training, presenting business reviews, or communicating measurable customer value.
• Experience as a compressed-air system auditor or sales engineer.
• Participation in or completion of the Ingersoll Rand Sales Development Program.

Travel & Work Arrangements/Requirements

This position is fully remote within the continental United States. Candidates should have access to a major airport for business travel. Travel up to 30% across North America may be required, although actual travel is expected to be infrequent and based on customer and business needs, including customer meetings and system performance reviews.

Pay Range

The total pay range for this role, including incentives, is $90,000-$145,000. The actual pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.

Ingersoll Rand Inc. (NYSE), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.