Remote Customer Success Manager - Ecommerce & Digital Shelf

NielsenIQ; Oregon; Hybride; USD 69 000 - 89 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Discretionary paid time off

Education support

Flexible working environment

Parental leave

Life insurance

Résumé du poste

NIQ is seeking a Customer Success Manager to support a growing CPG client portfolio on our digital shelf platform. You will be the primary contact, building trusted advisor relationships and driving long-term value through expert product use and analytics.

Your role emphasizes cross-functional collaboration, proactive issue resolution, and strategic guidance to clients, ensuring high satisfaction and renewal potential across a remote US team.

Qualifications

• 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
• Has been in a client/customer facing role.
• Strong understanding of digital shelf analytics and eCommerce data.
• Self-Driven & Proactive Mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Responsabilités

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
• Experience working with excel, PowerPoint, Thinkcell and AI tools

Connaissances

Customer success

Account management

Client facing

Digital shelf analytics

Communication

Cross-functional

Strategic thinking

Outils

Excel

PowerPoint

Thinkcell

AI tools

Description du poste

NIQ is seeking a Customer Success Manager to support a growing CPG client portfolio on our digital shelf platform. You will be the primary contact, building trusted advisor relationships and driving long-term value through expert product use and analytics.

Your role emphasizes cross-functional collaboration, proactive issue resolution, and strategic guidance to clients, ensuring high satisfaction and renewal potential across a remote US team.