Remote Customer Success Manager — eCommerce Analytics

NielsenIQ; Springfield (IL); Remote; USD 69,000 - 89,000; Full time

Benefits offered by this job

Flexible working environment

Comprehensive health insurance

Industry-leading parental leave

Life insurance

Education support

Job summary

NielsenIQ is seeking a Customer Success Manager to support a rapidly growing portfolio of CPG brands on our digital shelf platform. This remote US role places you as the primary contact, building trusted advisor relationships and driving customer value.

You will leverage ecommerce data expertise, collaborate across teams, and maintain a high say:do ratio while guiding clients to maximize platform impact. Salary range USD 69k–89k yearly.

Qualifications

• 3–5 years proven experience in customer success, account management, or customer marketing.
• Has been in a client/customer facing role.
• Strong understanding of digital shelf analytics and ecommerce data.
• Self-driven and proactive mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Responsibilities

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say:do ratio to build credibility and trust.

Skills

Customer success experience

Client facing

Digital shelf analytics

eCommerce data

Self-driven

Communication

Multitasking

Strategic thinking

Tools

Excel

PowerPoint

Thinkcell

AI tools

Job description

NielsenIQ is seeking a Customer Success Manager to support a rapidly growing portfolio of CPG brands on our digital shelf platform. This remote US role places you as the primary contact, building trusted advisor relationships and driving customer value.

You will leverage ecommerce data expertise, collaborate across teams, and maintain a high say:do ratio while guiding clients to maximize platform impact. Salary range USD 69k–89k yearly.