Remote Customer Success Manager — CPG & eCommerce Growth

NielsenIQ; Illinois; Remote; USD 70,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan including match

Discretionary paid time off

Flexible working environment

Life and AD&D insurance

Education support

Parental leave

Volunteer time off

Job summary

NielsenIQ is seeking a Customer Success Manager to support and expand our branded customer base, acting as the main contact for a growing portfolio of CPG brands and unlocking the value of our digital shelf platform. This role is fully remote for candidates in the United States and will leverage eCommerce data to drive satisfaction and long-term value.

Ideal candidates have 3–5 years in customer-facing roles, strong communication, and the ability to manage multiple priorities across teams.

Qualifications

• 3-5 years proven experience in customer success, account management, or customer marketing.
• Has been in a client/customer facing role.
• Strong understanding of digital shelf analytics and eCommerce data.
• Self-Driven & Proactive Mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Responsibilities

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
• Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
• Use strong communication, influence, and collaboration skills to solve problems and drive customer success.

Skills

Customer success

Account management

Customer marketing

Tools

Excel

PowerPoint

Thinkcell

AI tools

Job description

NielsenIQ is seeking a Customer Success Manager to support and expand our branded customer base, acting as the main contact for a growing portfolio of CPG brands and unlocking the value of our digital shelf platform. This role is fully remote for candidates in the United States and will leverage eCommerce data to drive satisfaction and long-term value.

Ideal candidates have 3–5 years in customer-facing roles, strong communication, and the ability to manage multiple priorities across teams.