Remote Customer Success Manager, CPG & Ecommerce Growth

NielsenIQ; Alton (IL); Remote; USD 69,000 - 89,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with company matching

Tuition Reimbursement

Discretionary paid time off and 11 USH

Job summary

NielsenIQ is seeking a Customer Success Manager to support and expand a branded customer base for its digital shelf platform. You will be the primary contact for a growing portfolio of CPG brands, turning data insights into value and driving high client satisfaction.

This is a fully remote role in the United States. The ideal candidate has 3–5 years in customer success or account management, excellent communication skills, and the ability to collaborate across teams to deliver strategic guidance.

Qualifications

• 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
• Has been in a client/customer facing role
• Strong understanding of digital shelf analytics and eCommerce data.
• Self-Driven & Proactive Mindset
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Responsibilities

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.

Skills

Customer success

Account management

Digital shelf analytics

Excellent communication

Cross-functional collaboration

Tools

Excel

PowerPoint

Thinkcell

AI tools

Job description

NielsenIQ is seeking a Customer Success Manager to support and expand a branded customer base for its digital shelf platform. You will be the primary contact for a growing portfolio of CPG brands, turning data insights into value and driving high client satisfaction.

This is a fully remote role in the United States. The ideal candidate has 3–5 years in customer success or account management, excellent communication skills, and the ability to collaborate across teams to deliver strategic guidance.