Customer Success Manager (Fully Remote)

NIQ; United States; Remote; USD 75,000 - 120,000; Full time

Job summary

NIQ is seeking a customer success professional who will serve as the main point of contact for assigned customers and coordinate with subject matter experts to resolve complex issues. The role focuses on building trusted advisor relationships, sharing strategic guidance, and helping clients derive significant value from the digital shelf tool through expert application knowledge and eCommerce data.

The position requires staying current on industry trends and competitive landscapes to inform

Qualifications

• Strong communication, influence and collaboration skills are essential.
• Ability to interpret customer needs and translate them into actionable guidance.
• Experience building trusted advisor relationships with clients.

Responsibilities

• Act as the main point of contact for assigned customers, coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership and strategic guidance.
• Help clients derive significant value from the digital shelf tool through expert application knowledge and eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant.
• Stay current on industry trends, customer behavior, and competitive landscape to inform engagement strategies.
• Use strong communication, influence, and collaboration skills to solve problems and drive customer success.

Skills

Communication

Influence

Collaboration

Problem Solving

Job description

• Act as the main point of contact for assigned customers, coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership and strategic guidance.
• Help clients derive significant value from the digital shelf tool through expert application knowledge and eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant.
• Stay current on industry trends, customer behavior, and competitive landscape to inform engagement strategies.
• Use strong communication, influence, and collaboration skills to solve problems and drive customer success.

NIQ

NIQ is the world's leading consumer intelligence company, delivering complete understanding of consumer buying behavior and revealing new pathways to growth. With operations in 100+ markets and over a century of industry leadership, NIQ combines advanced analytics with a holistic retail read to empower brands, retailers, and innovators.